Application Privacy Policy

Privacy Policy for RETO Production Limited's Mobile Applications
Last Updated: 28 Aug 2026

1. Introduction
RETO Production Limited ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download, access, or use any of our mobile applications (collectively, the "Apps") and any associated connected hardware products.

2. Information We Collect

• Personal Data: Information you voluntarily provide when registering, such as your name, email address, and account details.
• Device and Hardware Data: We automatically collect device information (such as operating system and device ID), App usage metrics, and telemetry data from any RETO Production Limited's physical products connected to the Apps.
• Permissions-Based Data: Depending on the specific App, we may request access to your mobile device's Bluetooth, location, camera, or push notifications to enable core functionalities. You can manage these permissions in your device settings.

3. How We Use Your Information
We use the collected information to:

• Operate, maintain, and provide the core features of our Apps and connected hardware.
• Process user accounts and provide customer support.
• Analyze usage trends to improve future App and product updates.

4. Data Sharing and Disclosure
We do not sell your personal data. We may share information with third-party service providers (such as hosting or crash-analytics platforms) solely to facilitate our services, or when legally required to do so.

5. Data Security and Retention
We implement reasonable security measures to protect your information. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy. Users may request account and data deletion at any time by contacting us.

6. Contact Us
If you have questions about this Privacy Policy or our data practices across any of our Apps, please contact us at: info@retopro.co.