Frequently Asked Questions:

How to use the Kodak Multi-Purpose Camera Strap? Check out the tutorial HERE about how to use the Kodak Multi-Purpose Camera Strap in different ways. How to attach the Kodak Multi-Purpose Camera Strap to my phone? Follow the steps HERE to attach the strap using the accompanying strap card and hook adapter. How many QD Snaplocks are included in the package? Two QD Snaplocks are included in the package. Users can purchase additional QD buckles to switch to different cameras at any time according to the occasion. How soon should I replace my QD Snaplocks with new ones? When you start seeing the yellow inner sheath , it's time for you to replace the QD Snaplocks. Can I wash the Kodak Multi-Purpose Camera Strap. ? Please DO NOT wash the product. Only use cloth to wipe gently if necessary.

We offer a 1-year warranty covering manufacturing defects and material faults for the Kodak Multi-Purpose Camera Strap. For details, please see our refund policy in below. Refund Policy Shipping Policy

Do we ship worldwide? We ship most part of the world. If you cannot find your shipping country at the checkout page, it means that we do not support shipping in that region. We would recommend you to check out our Dealer List to locate a store close to your region. For more, you may also check out our Shipping Policy HERE . How can I cancel, return or replace my product? We do not accept cancellation and refund in any circumstance. If the product is found defective within 30 days of receiving the product, customers can contact our Customer Services department for a replacement request. A replacement includes a free exchange of one unit but not a refund of money. Defective products do not refer to below: Cosmetic damage, including scratches or dents. Damage caused by accident, abuse, misuse, mishandling, misplacement, or alteration. Damage caused by fire, earthquake, electrical power problems, theft, or other external cause. Damage caused by operating the product outside of our published guidelines and/or with incompatible accessories or a third-party device. The product that has been disassembled. Defects caused by normal wear and tear or otherwise due to the normal aging of the product. For more details, please see our Refund Policy HERE . 3. Received incorrect items? Please take photos of the parcel you received with the waybill showing on it and all the items you received. Then email to our CS team at info@retopro.co by attaching the photos, providing with your order number and mentioning the problem you have. Our CS team will follow up on your case.

KODAK Multi-Purpose Camera Strap Support

How to use the Kodak Multi-Purpose Camera Strap?
Check out the tutorial HERE about how to use the Kodak Multi-Purpose Camera Strap in different ways.
How to attach the Kodak Multi-Purpose Camera Strap to my phone?
Follow the steps HERE to attach the strap using the accompanying strap card and hook adapter.
How many QD Snaplocks are included in the package?
Two QD Snaplocks are included in the package. Users can purchase additional QD buckles to switch to different cameras at any time according to the occasion.
How soon should I replace my QD Snaplocks with new ones?
When you start seeing the yellow inner sheath, it's time for you to replace the QD Snaplocks.
Can I wash the Kodak Multi-Purpose Camera Strap. ?
Please DO NOT wash the product. Only use cloth to wipe gently if necessary.

Do we ship worldwide?
We ship most part of the world. If you cannot find your shipping country at the checkout page, it means that we do not support shipping in that region. We would recommend you to check out our Dealer List to locate a store close to your region. For more, you may also check out our Shipping Policy HERE.
How can I cancel, return or replace my product?
We do not accept cancellation and refund in any circumstance. If the product is found defective within 30 days of receiving the product, customers can contact our Customer Services department for a replacement request. A replacement includes a free exchange of one unit but not a refund of money. Defective products do not refer to below:

Cosmetic damage, including scratches or dents.
Damage caused by accident, abuse, misuse, mishandling, misplacement, or alteration.
Damage caused by fire, earthquake, electrical power problems, theft, or other external cause.
Damage caused by operating the product outside of our published guidelines and/or with incompatible accessories or a third-party device.
The product that has been disassembled.
Defects caused by normal wear and tear or otherwise due to the normal aging of the product.

For more details, please see our Refund Policy HERE.

3. Received incorrect items?
Please take photos of the parcel you received with the waybill showing on it and all the items you received. Then email to our CS team at info@retopro.co by attaching the photos, providing with your order number and mentioning the problem you have. Our CS team will follow up on your case.