返金ポリシー
We offer 180 days warranty covering manufacturing defects and material faults (for details, please see below section Defective and Damaged Products). We will only replace but not refund the product (same colour) at our discretion if it is determined to be defective or faulty.
1) If you purchase on this website (www.retopro.co):
If the product is found defective or damaged within 180 days* of receiving the product, please contact us at info@retopro.co. Please state your order no. and photos a/o videos illustrating the defect when emailing us. You may be entitled to a free exchange of the same item but not a refund of money. For exchange policy, please see below section Exchanges.
2) If you purchase at any other outlets^:
If you encounter any issues with the product within 180 days*, please contact the outlet where you purchased it from. They shall handle your warranty claim based on their store policy.
3) If you purchase on our Amazon store (RT-PRO):
Within 30 days
If you encounter any issues with the product within 30 days*, please contact Amazon MCF. They shall handle your warranty claim based on their policy.
After 30 days but within 180 days
If the product is found defective or damaged after the initial 30-day period but within 180 days* of purchase, please contact us directly at info@retopro.co. Please send us your purchase receipt and photos a/o videos illustrating the defect. You may be entitled to a free exchange of the same item but not a refund of money. For exchange policy, please see below section Exchanges.
*Start date refers to the date of receipt of the product.
^Other outlet refers to any physical or online stores of our official authorized dealers.
保証対象：
- 製造上の不具合
- ハードウェア（ボタン・スイッチなど）の故障
- 製品の機能に影響を及ぼす構造上の問題
保証対象外：
- 傷やへこみなどを含む外観上の損傷。
- 製品を洗濯機で洗ったことによる損傷。
- 通常の使用による摩耗や経年劣化に起因する損傷。
- 事故、火災、地震、電源トラブル、盗難、その他の外的要因による損傷。
- 乱暴な取り扱い、誤使用、不適切な取り扱い、紛失、または製品の改変などによる損傷。
- 製品に対して行われた改造や変更に起因する損傷。
- 第三者製コンポーネントまたは製品との併用による損傷。
- 宅配・輸送中に発生したパッケージの軽微な擦り傷・摩耗・へこみ、または外装フィルム（ビニール）のわずかな変形など、内部の商品に損傷がない外観上の軽微な問題は、アフターサービスの対象外となります。
お手入れ・メンテナンスに関する注意事項に従わなかったことに起因する一切の不具合。
当社製品は工場で量産されているため、わずかな色味の違い、塗装のムラ・はがれ、小さなキズなどが生じる場合があります。これらは量産品の特性として正常な範囲であり、破損や部品の欠品がない限り、不良品とはみなされず、返品・交換の対象外となります。完璧な状態をお求めの方は、ご購入をお控えいただき、トラブル防止にご協力ください。
We only replace the product if it is confirmed to be defective or damaged. Please email us at info@retopro.co in advance to check if you are entitled for an exchange. Customers are required to return the defective unit, and they’re responsible for the return shipping fees. RETO Production Ltd. will not reimburse any return shipping fees. Items sent back to us without first requesting an exchange will not be accepted.
Refunds
We do not accept cancellation and refund in any circumstance.
The Kodak trademark, logo and trade dress are used under license from Eastman Kodak Company.