Do we ship worldwide? We ship most part of the world. If you cannot find your shipping country at the checkout page, it means that we do not support shipping in that region. We would recommend you to check out our Dealer List to locate a store close to your region. For more, you may also check out our Shipping Policy HERE . How can I cancel, return or replace my product? We do not accept cancellation and refund in any circumstance. If the product is found defective within 30 days of receiving the product, customers can contact our Customer Services department for a replacement request. A replacement includes a free exchange of one unit but not a refund of money. Defective products do not refer to below: Cosmetic damage, including scratches or dents. Damage caused by accident, abuse, misuse, mishandling, misplacement, or alteration. Damage caused by fire, earthquake, electrical power problems, theft, or other external cause. Damage caused by operating the product outside of our published guidelines and/or with incompatible accessories or a third-party device. The product that has been disassembled. Defects caused by normal wear and tear or otherwise due to the normal aging of the product. For more details, please see our Return Policy HERE . 3. Received incorrect items? Please take photos of the parcel you received with the waybill showing on it and all the items you received. Then email to our CS team at info@retopro.co by attaching the photos, providing with your order number and mentioning the problem you have. Our CS team will follow up on your case.

KODAK CHARMERA Keychain Digital Camera Quick Start Guide

Q: Frequently Asked Questions:

1. How to use the Kodak Charmera? Read carefully the Kodak Charmera Quick Start Guide (available in 13 languages) in below. 2. What functions does the Charmera offer? The Charmera supports photo taking and video recording, featuring 4 frames and 7 filters in photo mode. 3. How do I save photos and videos from the Charmera? Insert a 1GB-128GB TF memory card into the Charmera, and your photos will be saved there. To transfer your shots to a device, connect the Charmera to a computer or Android phone for easy review, copying, and sharing. For more details, please refer to the Quick Start Guide. 4. How can I check how many photos I can take? The upper right corner of the screen displays the remaining number of photos available for capture. 5. What should I do if the Charmera is unresponsive or frozen? Use a pin to press the Reset Hole briefly, then power the Charmera on again for normal use.

KODAK CHARMERA Keychain Digital Camera Support

Frequently Asked Questions:

1. How to use the Kodak Charmera?
Read carefully the Kodak Charmera Quick Start Guide (available in 13 languages) in below.

2. What functions does the Charmera offer?
The Charmera supports photo taking and video recording, featuring 4 frames and 7 filters in photo mode.

3. How do I save photos and videos from the Charmera?
Insert a 1GB-128GB TF memory card into the Charmera, and your photos will be saved there. To transfer your shots to a device, connect the Charmera to a computer or Android phone for easy review, copying, and sharing. For more details, please refer to the Quick Start Guide.

4. How can I check how many photos I can take?
The upper right corner of the screen displays the remaining number of photos available for capture.

5. What should I do if the Charmera is unresponsive or frozen?
Use a pin to press the Reset Hole briefly, then power the Charmera on again for normal use.

Quick Start Guide:

Read carefully the Quick Start Guide of the KODAK CHARMERA Keychain Digital Camera as follows:

Warranty:

Warranty & Refund Policy

Shipping Policy

General:

Do we ship worldwide?
We ship most part of the world. If you cannot find your shipping country at the checkout page, it means that we do not support shipping in that region. We would recommend you to check out our Dealer List to locate a store close to your region. For more, you may also check out our Shipping Policy HERE.
How can I cancel, return or replace my product?
We do not accept cancellation and refund in any circumstance. If the product is found defective within 30 days of receiving the product, customers can contact our Customer Services department for a replacement request. A replacement includes a free exchange of one unit but not a refund of money. Defective products do not refer to below:

Cosmetic damage, including scratches or dents.
Damage caused by accident, abuse, misuse, mishandling, misplacement, or alteration.
Damage caused by fire, earthquake, electrical power problems, theft, or other external cause.
Damage caused by operating the product outside of our published guidelines and/or with incompatible accessories or a third-party device.
The product that has been disassembled.
Defects caused by normal wear and tear or otherwise due to the normal aging of the product.

For more details, please see our Return Policy HERE.

3. Received incorrect items?
Please take photos of the parcel you received with the waybill showing on it and all the items you received. Then email to our CS team at info@retopro.co by attaching the photos, providing with your order number and mentioning the problem you have. Our CS team will follow up on your case.

Customer service

International - info@retopro.co, (+852)36151396

The Kodak and Ektar trademark, Kodak logo and trade dress are used under license from Kodak. All other products, brand names, company names and logos are trademarks of their respective owners, used merely to identify their respective products, and are not meant to connote any sponsorship, endorsement or approval.

Legal Disclaimer: Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using a product.

Distributed by: RETO Production Ltd., Room 6-7, 6/F, Fook Hong Industrial Building, 19 Sheung Yuet Road, Kowloon Bay, Hong Kong