退款政策
We offer 180 days warranty covering manufacturing defects and material faults (for details, please see below section Defective and Damaged Products). We will only replace but not refund the product (same colour) at our discretion if it is determined to be defective or faulty.
1）如果您在本网站（www.retopro.co）购买：
如果在收到产品后的180天内*发现产品有缺陷或损坏，请通过info@retopro.co联系我们。邮件中请注明您的订单号，并附上显示缺陷的照片或视频。您可能有资格免费更换同款商品，但不支持退款。关于换货政策，请参见下方换货部分。
2）如果您在其他渠道^购买：
如果在180天内*产品出现任何问题，请联系您购买产品的门店，由该门店根据其政策处理您的保修申请。
3）如果您在我们的亚马逊店铺（RT-PRO）购买：
30天内
如果在收到产品后的30天内*出现任何问题，请联系亚马逊MCF，由其根据政策处理您的保修申请。
超过30天但在180天内
如在初始的30天后但仍在购买后180天内*发现产品存在缺陷或损坏，请直接通过info@retopro.co联系我们。请提供您的购买凭证及展示缺陷的照片或视频。您可能有资格免费更换同款商品，但不支持退款。关于换货政策，请参见下方换货部分。
*起始日期指收到产品的日期。
^其他渠道指本公司官方授权经销商的任意线下或线上门店。
Includes:
- Manufacturing defects
- Hardware (e.g. buttons, switches) malfunctions
- Structural issues affecting the functionality of the product
Does Not Includes:
- Cosmetic damage, including but not limited to scratches or dents.
- Damage caused by machine-washing the product.
- Damage due to normal wear and tear or otherwise due to the normal aging of the product.
- Damage caused by accident, fire, earthquake, electrical power problems, theft, or other external cause.
- Damage caused by abuse, misuse, mishandling, misplacement, or alteration of the product.
- Damage due to modifications or alterations made to the product.
- Damage caused by use with a third-party component or product.
Any issues resulting from a failure to follow the care and maintenance instructions provided.
Our products are mass-produced by factories. Minor color discrepancies, paint chipping, and small imperfections are all considered normal occurrences. Unless there is breakage or missing parts, they are not considered defective products, returns and exchanges will not be accepted. Those who pursue perfectionism, please refrain from making purchases to avoid any disputes.
We only replace the product if it is confirmed to be defective or damaged. Please email us at info@retopro.co in advance to check if you are entitled for an exchange. Customers are required to return the defective unit, and they’re responsible for the return shipping fees. RETO Production Ltd. will not reimburse any return shipping fees. Items sent back to us without first requesting an exchange will not be accepted.
Refunds
We do not accept cancellation and refund in any circumstance.
The Kodak trademark, logo and trade dress are used under license from Eastman Kodak Company.