1) If you purchase on this website (www.retopro.co):

If the product is found defective or damaged within 1-year* of receiving the product, please contact us at info@retopro.co. Please state your order no. and photos a/o videos illustrating the defect when emailing us. You may be entitled to a free exchange of the same item but not a refund of money. For exchange policy, please see below section Exchanges.

2) If you purchase at any other outlets^:

Within 30 days

If you encounter any issues with the product within 30 days*, please contact the outlet where you purchased it from. They shall handle your warranty claim based on their store policy.

After 30 days but within 1 year

If the product is found defective or damaged after the initial 30-day period but within 1 year* of purchase, please contact us directly at info@retopro.co. Please send us your purchase receipt and photos a/o videos illustrating the defect. You may be entitled to a free exchange of the same item but not a refund of money. For exchange policy, please see below section Exchanges.

*Start date refers to the date of receipt of the product.
^Other outlet refers to our Amazon store or any physical or online stores of our official authorized dealers.

Includes:

• Manufacturing defects
• Hardware (e.g. buckles, connectors) malfunctions
• Structural issues affecting the functionality of the product

Does Not Includes:

• Cosmetic damage, including but not limited to scratches or dents.
• Damage caused by machine-washing the product.
• Damage due to normal wear and tear or otherwise due to the normal aging of the product.
• Damage caused by accident, fire, earthquake, electrical power problems, theft, or other external cause.
• Damage caused by abuse, misuse, mishandling, misplacement, or alteration of the product.
• Damage due to modifications or alterations made to the product.
• Damage caused by use with a third-party component or product.
• Damage to any cameras, equipment, or personal property used in conjunction with the product.
  
  Any issues resulting from a failure to follow the care and maintenance instructions provided.
   
  Our products are mass-produced by factories. Minor color discrepancies, paint chipping, glue spills, and small imperfections are all considered normal occurrences. Unless there is breakage or missing parts, they are not considered defective products, returns and exchanges will not be accepted. Those who pursue perfectionism, please refrain from making purchases to avoid any disputes.
  
  
  

我們僅在確認產品有瑕疵或損壞的情況下進行更換。如需申請換貨，請提前電郵至 info@retopro.co 查詢您是否符合更換條件。客戶需將瑕疵產品寄回，並自行承擔退貨運費；RETO Production Ltd. 不會補償任何退貨運費。未經申請而直接寄回的商品恕不受理。

退款
在任何情況下我們均不接受訂單取消或退款。

免責聲明：
RETO Production Ltd. 不對因本產品安裝或使用時跌落而可能導致對人體、衣物、設備、數據等的任何損壞或損失承擔責任。產品與金屬部件劇烈接觸時可能會刮傷您的設備，請小心使用並自負風險。請避免於極限運動時使用本產品。使用前請確保 QD 扣具及 O 型環已正確安裝並牢固。