KODAK SlideTag Keychain Photo Display and Tracker Warranty

Exchange policy

Please read the following Exchange Policy before placing your order.

No guarantee of receiving a specific product or secret edition.

A “blind box” means that you cannot identify which exact product of the series you will get before opening it. A basic edition will be replaced if the secret edition appears in the whole set. 

We cannot guarantee you will receive a specific product or the secret edition. The products you receive are completely random. We cannot determine in advance which one you will get. Returns or exchanges are not supported for personal reasons, such as "disliking" or "not wanting" the product.

Please choose the number of blind boxes you wish to purchase carefully. We do not offer any refunds or replacements for a change of mind regarding your purchase.


How to claim your warranty?

1) If you purchase on this website (www.retopro.co):

For defective products purchased from our website, please contact customer service as soon as possible within 1 year (the warranty coverage will be counted from the date of delivery).

Please state your order no. and videos illustrating the defect when emailing us. You may be entitled to a free exchange of the same item but not a refund of money. 

To avoid disputes over returns and exchanges, customers are advised to record the unpacking process. The video must be completed within 2 days of delivery. The video should clearly show the shipping order, packaging condition, and product defects.


2) If you purchase at any other outlets^:

If you encounter any issues with the product within 1 year*, please contact the outlet where you purchased it from. They shall handle your warranty claim based on their store policy.

*Start date refers to the date of receipt of the product.
^Other outlets refers to any physical or online stores operated by our official authorized dealers.


3) If you purchase on our Amazon store (RT-PRO):

Within 30 days

If you encounter any issues with the product within 30 days*, please contact Amazon Customer Support. They shall handle your warranty claim shortly based on Amazon's policy.
*The warranty period begins on the date you receive the product.

After 30 days but within 1 year

If a product is found defective or damaged after Amazon’s standard 30-day warranty period but within 1 year of purchase, please contact us directly. Kindly provide your Amazon Order ID along with photos or videos clearly showing the defect. You may be eligible for a exchange of the same item; however, monetary refunds are not available under this policy. For full details, please refer to the Exchanges section.


Exchanges (if applicable)

We exchange for item of the same style without packaging. We only replace the product if it is confirmed to be defective or damaged. Please contact us in advance to check if you are entitled for an exchange. Customers are required to return the defective unit, and they’re responsible for the return shipping fees. RETO Production Ltd. will not reimburse any return shipping fees. Items sent back to us without first requesting an exchange will not be accepted. 

Due to the random nature of blind boxes, the contents of the box cannot be confirmed before opening. Therefore, we will only replace the same style, without packaging.

Accessories
If the paper slide mounts in the blind box do not match the products, we will reissue the corresponding paper slide mounts according to the actual products and recycle the original cards. If the keyring or poster are missing from the packaging, we will ship back the missing accessories.

Defective or Damaged Products (1-Year Limited Warranty)

This 1-year (12-month) limited warranty covers non-human-induced manufacturing defects and hardware failures that occur under normal, intended use.

What is Covered: Products are eligible for exchange if confirmed to have the following defects within the 12-month warranty period: 

  • Bluetooth Communication Failure: Inability to pair with the mobile APP, abnormal signal loss, or severe reduction in connection distance.
  • Alarm System Malfunction: Failure of the built-in buzzer, including failure to sound, abnormal audio, or severe volume reduction.
  • Button Failure: Mechanical failure of functional buttons, including unresponsiveness or detachment.
  • Internal Electronic Failure: Motherboard short circuits due to component defects, system freezing, or crashing that prevents the E-ink screen from refreshing properly.
  • Structural Defects: Out-of-the-box structural manufacturing defects, such as casing cracking or panel ungluing.

Exclusions (What is NOT Covered):

To avoid any misunderstandings, please note that returns or exchanges will not be accepted for the following circumstances:

  • Cosmetic Wear & Tear: Scratches, dents, fading, or minor wear on the outer casing, accessories (e.g., leather keychains), or packaging incurred during normal use or express transportation.
  • Water & Moisture Damage: The product is not waterproof. Damage or internal corrosion caused by exposure to water, rain, submersion, splashing, or long-term storage in damp environments is excluded.
  • Physical Impact & Screen Damage: The E-ink display is made of fragile materials and is not resistant to drops or pressure. Cracks, shattered screens, dead pixels from impact, or damage caused by sharp objects, heavy pressure, or squeezing (such as alongside keys in a bag) are explicitly excluded.
  • Software Compatibility: Connection or software issues resulting from third-party mobile operating system upgrades or APP version updates are not covered.
  • Extreme Environments & Improper Charging: Damage resulting from use in extreme temperatures (below 0℃ or above 40℃), proximity to heat sources, overcharging, or using non-original chargers.
  • Unauthorized Modifications: Damage caused by dismantling, modifying, soldering, or attempting to repair the product by anyone other than authorized personnel.
  • Force Majeure: Damage resulting from external events such as fire, earthquakes, floods, lightning, or theft.
  • Minor Manufacturing Variations: Our products are mass-produced by factories. Minor color discrepancies, paint chipping, glue spills, and small imperfections are all considered normal occurrences. Unless there is breakage or missing parts, they are not considered defective products, returns and exchanges will not be accepted. Those who pursue perfectionism, please refrain from making purchases to avoid any disputes.
  • Consumables & Third-Party Accessories: Depletion of replaceable coin cell batteries (unless caused by a hardware/terminal defect) and damage caused by using the product with third-party components.


Refunds
We do not accept cancellation and refund in any circumstance.


Disclaimer:
RETO Production Ltd. is not liable for the loss, theft, or damage of any personal items attached to the product. Furthermore, the company is not responsible for any damage to clothing, equipment, or data resulting from the installation, use, or falling of this product. Vigorously rubbing the keychain against your equipment may cause scratches; please handle with care and at your own risk.

The Kodak and Ektar trademarks, Kodak logo and trade dress are used under license from Kodak.