We know it is frustrating when your gear isn't functioning properly. Many common issues can be resolved in just a few minutes without needing to send the product back.

Before starting a defect claim, you may find specific help for your product:
1. Go to our customer support page.
2. Identify your product.
3. Look for the "Frequently Asked Questions" and "Quick Start Guide" sections to check for the standard troubleshooting steps and user manual of the product.

Third-Party Purchases & Warranty Claims
Please note that our direct warranty and customer support services apply only to KODAK products purchased directly through this website.

If you purchased your product from an external retailer, third-party online platforms or an offline physical store, your warranty is managed by that specific retailer. We are unable to process returns, exchanges, or warranty claims for items not bought directly from us.

For assistance with these items, please reach out to the original point of purchase with your receipt.

Still experiencing issues?
If you have tried all the steps above and your product is still not working, we are here to help make it right.