KODAK CHARMERA Keychain Digital Camera - CLOT

Warranty & Refund policy

Please read the following Refund Policy before placing your order.

No guarantee of receiving a specific product or secret edition.

A “blind box” means that you cannot identify which exact product of the series you will get before opening it. A basic edition will be replaced if the secret edition appears in the whole set. 

We cannot guarantee you will receive a specific product or the secret edition. The products you receive are completely random. We cannot determine in advance which one you will get. Returns or exchanges are not supported for personal reasons, such as "disliking" or "not wanting" the product.

Please choose the number of blind boxes you wish to purchase carefully. We do not offer any refunds or replacements for a change of mind regarding your purchase.

How to claim your warranty?

1) If you purchase on this website (www.retopro.co):

For defective products purchased from our website, please contact customer service at info@retopro.co within 30 days from the date of delivery.Please state your order number and videos illustrating the defect when emailing us. 

Because the CLOT edition is a limited-production series, we cannot offer replacement units. However, you may be eligible for a full refund upon returning the defective product.

To avoid return disputes, customers are advised to record the unpacking process. The video must be completed within 2 days of delivery. The video should clearly show the shipping order, packaging condition, and product defects.

2) If you purchase at any other outlet^:

If you encounter any issues with the product within 30 days*, please contact the outlet where you purchased it from. They shall handle your warranty claim based on their store policy.

*Start date refers to the date of receipt of the product.
^Other outlet refers to any physical or online stores of our officially authorized dealers.

Exchanges 

Please note that CLOT edition items are final sale and not eligible for exchange.

Accessories
If the keyring or USB cable is missing from the packaging, we will ship back the missing accessories.

Defective or Damaged Products
Includes:

  • Manufacturing defects
  • Hardware (E.g. buttons) malfunctions
  • Software issues affecting the functionality of the product

Does Not Include:

  • Cosmetic damage, including but not limited to scratches or dents.
  • Damage due to normal wear and tear or otherwise due to the normal aging of the product.
  • Damage caused by accident, fire, earthquake, electrical power problems, theft, or other external causes.
  • Damage caused by abuse, misuse, mishandling, misplacement, or alteration of the product.
  • Damage due to modifications or alterations made to the product.
  • Damage caused by use with a third-party component or product.
  • Damage to any cameras, equipment, or personal property used in conjunction with the product.
  • Any issues resulting from a failure to follow the care and maintenance instructions provided.
  • Minor scratches, wear, dents on the product packaging caused during express transportation, or minor changes to the plastic sealing film and other appearance issues, but those that do not cause damage to the internal items are not within the scope of after-sales.

Our products are mass-produced by factories. Minor color discrepancies, paint chipping, glue spills, and small imperfections are all considered normal occurrences. Unless there is breakage or missing parts, they are not considered defective product, returns and refunds will not be accepted. Those who pursue perfectionism, please refrain from making purchases to avoid any disputes.

Refunds

Please note that the CLOT edition is an exclusive, limited-production release. Under no circumstances do we hold replacement inventory for individual blind box figures or secret editions.

To qualify for a full refund, please email us with your order number and a short video demonstrating the defect.

If your item is confirmed defective by our support team, we will provide instructions for the return. All defective items must be returned to receive a refund. The customer is responsible for all return shipping costs.

Disclaimer:

RETO Production Ltd. is not liable for any damage to the human body, clothing, equipment, data, etc., or loss due to falling when this product is installed or used. Scratches may occur on your equipment when being in contact with the keychain vigorously. Handle with care and at your own risk.

    The Kodak and Ektar trademarks, Kodak logo and trade dress are used under license from Kodak.