1. Is the Kodak Film Case waterproof?
   The Kodak Film Case is NOT waterproof. Please avoid excessive heat and cold, and prevent contact with moisture. Keep it in a dry, cool place for better protection of films.
2. Is there any film roll included when I purchase a Kodak Film Case?
   Film is EXCLUDED in the package.

Refund Policy

Shipping Policy

1. Do we ship worldwide?
   We ship most part of the world. If you cannot find your shipping country at the checkout page, it means that we do not support shipping in that region. We would recommend you to check out our Dealer List to locate a store close to your region. For more, you may also check out our Shipping Policy HERE.
2. How can I cancel, return or replace my product?
   We do not accept cancellation and refund in any circumstance. If the product is found defective within 30 days of receiving the product, customers can contact our Customer Services department for a replacement request. A replacement includes a free exchange of one unit but not a refund of money. Defective products do not refer to below:

• Cosmetic damage, including scratches or dents.
• Damage caused by accident, abuse, misuse, mishandling, misplacement, or alteration.
• Damage caused by fire, earthquake, electrical power problems, theft, or other external cause.
• Damage caused by operating the product outside of our published guidelines and/or with incompatible accessories or a third-party device.
• The product that has been disassembled.
• Defects caused by normal wear and tear or otherwise due to the normal aging of the product.

For more details, please see our Refund Policy HERE.

3. Received incorrect items?
Please take photos of the parcel you received with the waybill showing on it and all the items you received. Then email to our CS team at info@retopro.co by attaching the photos, providing with your order number and mentioning the problem you have. Our CS team will follow up on your case.